IT support for small businesses in Hertfordshire, done to corporate standards.
From a five-person office in St Albans to a multi-site operation along the M1, we design, secure and support the technology your business runs on. You get an engineer with 18 years inside corporate IT and a documented, well-run estate, without being tied to a long contract.
Most small-business IT was never designed
It accumulated. A router from the broadband provider, a firewall nobody has logged into since installation, a Microsoft 365 tenant set up in an afternoon, shared passwords, and backups that have never been test-restored. It works, right up until someone clicks the wrong link or the one person who understands it leaves.
We take the approach that large organisations use: design it, secure it, document it, monitor it. Then we scale it to your size and your budget. The result is IT that your team stops noticing, and an estate that anyone competent could pick up from our documentation.
What a typical review turns up
- Flat networks: guest Wi-Fi, CCTV and finance PCs all on one network.
- MFA gaps: admin accounts and legacy mailboxes without multi-factor authentication.
- Untested backups, or Microsoft 365 data with no backup at all.
- Licence waste: paying for Business Premium seats nobody uses, or missing the features you pay for.
- Unpatched devices and ex-staff accounts that were never disabled.
Everything a growing business needs from its IT
Pick the parts you need. Most clients start with one problem and hand over more once the first one is solved.
Office networking & Wi-Fi
Our specialism. Structured cabling, business-grade switching and Wi-Fi designed from a coverage survey, firewalls, VLAN segmentation and secure remote access. We also diagnose the intermittent faults other people give up on.
Microsoft 365
Tenant setup and migration, Exchange Online, SharePoint and Teams done properly, licence reviews that often pay for themselves, and conditional access policies that keep accounts safe without annoying your staff.
Cyber security & endpoints
Managed antivirus and EDR, patch management, device encryption, Intune MDM, email and phishing defence, and security posture reviews. We can get your technical controls to the standard Cyber Essentials expects.
Cloud & servers
Moving on-premises servers to Azure or Microsoft 365, consolidating ageing hardware, and hybrid setups where some things genuinely need to stay local. The aim is lower running costs, not a bigger bill.
Backup & disaster recovery
Microsoft 365 backup, server and endpoint backup, off-site copies and, importantly, restores that are actually tested. We also write a continuity plan that tells you what to do on the bad day.
Helpdesk & user support
Remote and on-site support from someone who knows your setup. Joiners and leavers handled quickly and consistently, from laptop build to account removal, with every change recorded.
IT strategy & budgeting
A realistic roadmap: what to replace, when, and what it will cost. Useful for boards, for budgeting, and for avoiding the "everything fails at once" year.
Suppliers & telecoms
We deal with broadband providers, line-of-business software vendors and printer companies on your behalf, and can move your phones to Teams Phone or modern VoIP.
AI & automation
Copilot readiness and rollout, AI agents and automated business processes, built on a secure Microsoft 365 foundation. More on AI →
Support that fits how you buy
No bloated retainers and no lock-in. Choose the model that suits your business now, and change it later.
Project work
Fixed scopeA defined piece of work with a written quote: an office move, a network rebuild, a Microsoft 365 migration, a server retirement.
Ad-hoc support
As neededCall on us when you need us. Ideal for businesses with a capable internal person who needs an expert behind them.
Managed IT
MonthlyWe look after the estate: monitoring, patching, security, backups, user support and a regular review of what's coming next.
Enterprise habits, local service
Large IT providers give you a ticket queue. One-person outfits often give you a single point of failure. We sit in between: corporate discipline with a named engineer who knows your setup.
- 18 years in corporate IT, in environments where downtime is measured in pounds per minute.
- Cisco and CompTIA Security+ certified, so networking and security are done to spec.
- Everything documented. Your estate is never held hostage by one person.
- No lock-in. Flexible contracts, and we hand over cleanly if you ever move on.
- Hertfordshire based, on site quickly across the county and its borders.
- Sector experience in recruitment, oil & gas services, logistics and life sciences. References on request.
Tell us what's working and what isn't. We reply within one business day.
We assess your network, Microsoft 365, devices and backups, on site or remotely.
A written plan with priorities and costs. Nothing starts until you've agreed it.
We do the work, document it and support it, as a project or ongoing.
IT support across Hertfordshire
On-site support across Hertfordshire and its borders, including St Albans, Watford, Hemel Hempstead, Stevenage, Hertford, Hatfield, Welwyn Garden City, Harpenden, Berkhamsted, Bishop's Stortford, Potters Bar and Tring. Much day-to-day support is delivered remotely, so response doesn't depend on the traffic.
IT support questions
How much does IT support cost?
It depends on the number of users, devices and sites, and on whether you want project work, ad-hoc support or a managed service. After a short review we give you a written, fixed proposal, so there are no surprises.
Do we have to sign a long contract?
No. We work on flexible terms with no lock-in. We'd rather keep clients because the service is good.
Can you work alongside our existing IT person or provider?
Yes. We often support an internal "IT person" with specialist networking, security or Microsoft 365 work, or take on a defined area from an existing provider.
Can you help us get Cyber Essentials?
We can review your setup against the Cyber Essentials technical controls (firewalls, secure configuration, access control, malware protection and patching), fix the gaps and prepare you for assessment.
What size of business do you support?
Typically businesses with between 1 and 50+ users, from single offices to multi-site operations. The approach scales; the standards don't change.
Do you offer remote support?
Yes. Most day-to-day issues are resolved remotely, with on-site visits across Hertfordshire for installation, hardware and anything that's better done in person.
Find out where your IT really stands
A no-obligation review of your network, Microsoft 365 and security, with a plain-English summary of what we'd fix first.